This story, first published in 2014, was recommended by Matt at
Webcurios so I knew it would be good.
I worked nights as a phone operator, and it was one of the best jobs I’ve ever had. The money wasn’t good, but it wasn’t awful either, and although the place looked inhospitable—a cramped office on Guardia Vieja, whose only window looked out on an immense gray wall—it was a pleasant place to work: not too cold in winter or too hot in summer. Well, maybe I got cold in summer and hot in winter, but that was because I never managed to figure out how the thermostat worked.
This was in 1998: the World Cup in France had ended and, a little while later, after I’d been working at the job for a couple of months, they arrested Pinochet. My boss, who was Spanish, put a photo of Judge Garzón on a corner of his desk, and we placed flowers around it in thanks. Portillo was a good boss, a generous guy; I rarely saw him, sometimes only on the twenty-ninth, when I waited, with some stupendous circles under my eyes, to pick up my paycheck. What I remember most about him is his voice, so high-pitched, like a teenager’s—a common enough tone among Chileans, but, for me, it was disconcerting to hear it from a Spaniard. He would call me very early, at six or seven in the morning, so I could give him a report on what had happened the previous night, which was pretty much pointless, because nothing ever happened, or almost nothing: maybe some call or other from Rome or Paris, simple cases from people who weren’t really sick but who wanted to make the most of the travel insurance they had bought in Santiago. My job was to listen to them, take down their information, make sure the policy was valid, and connect them to my counterparts in Europe.
Portillo let me read or write, or even doze off, on the condition that I always answer the phone in good time. That’s why he called at six or seven—although, when he was out partying, he might call earlier, a little drunk. The phone should never ring more than three times, he would tell me if I took too long picking up. But he didn’t usually scold me; on the contrary, he was quite friendly. Sometimes he asked me what I was reading. I would say Paul Celan or Emily Dickinson or Emmanuel Bove or Humberto Díaz Casanueva, and he always burst out laughing, as if he had just heard a very good and unexpected joke.
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